Professional Development Through Training
Traditions & History
A key part of our success lies in the personal growth and development of each crew member. Our training programs are essential to the success of our company and our crew members. Our goal is to provide our crew with the knowledge they need to achieve the highest level of safety and satisfaction.
A crew member’s first day with Disney Cruise Line consist of an orientation of our company called, Disney Traditions.
In addition to providing a rich history of Disney, the orientation is designed to immerse our crew in Disney’s high commitment to service, safety guidelines, work expectations, and how to have a successful experience working and living aboard our ships.
At the end of Disney Traditions, our crew begins their shipboard training, which consists of several classes including shipboard orientation. This involves actual on-the-job training to help crew members learn about their new role. At the end of the training cruise, our crew is better prepared to interact confidently with guests and other crew members, while getting used to shipboard culture, and becoming a member of the Disney Cruise Line family.
Disney Cruise Line provides extensive training, divided into five categories:
Crew members learn about the heritage, traditions, and values of Disney Cruise Line and discover the ideals about Disney’s world-renowned hospitality and service.
This is required by international regulations such as STCW (Standards of Training, Certification, and Watchkeeping for Seafarers) and SOLAS (Safety Of Life At Sea).
Continues onboard where new crew members become familiar with their role, the equipment utilized, and resources available to exceed guests’ expectations.
Health and Safety Training
This training includes extensive instruction on the United States Public Health (USPH) guidelines and how they contribute to the personal health and safety of our crew and guests.
Introduces our company’s philosophies and expectations of a leader and advances your personal growth and professional future.
In addition to this training, there are other ongoing training and self-development opportunities available to all crew members. One important resource always available to our crew is The Helm, which consists of development and training resources located in the Human Resources office on each ship. These resources provide information on a number of topics, including team building, effective communications, resume/CV writing and interviewing skills.
Crew members with any previous documented training must bring these official certificates with them on their first day of work to receive recognition of their past training.
Angela, Training Officer